certified restaurant server

The Certified Restaurant Server program is for individuals who would like to build on their customer service skills and earn a nationally recognized certification in the culinary and hospitality industry. This program is for beginner to expert level.

Program Objectives:

  • Learn customer service, communication, teamwork, conflict resolution, and professionalism skills.
  • Describe ways that restaurant servers work together to meet superior performance standards.
  • Learn safety and sanitation guidelines.
  • Learn how to set up the restaurant and side stations.
  • Safely prepare and carry service trays.
  • Demonstrate customer-service oriented ways to greet and seat guests and approach the table.
  • Discuss how anticipating guest needs can lead to exceeding guests’ expectations and contributing to an enjoyable dining experience.
  • Review the steps for taking food orders.
  • Explain how to serve beverages, serve a meal, and check back to the table.
  • Discuss how to respond to dissatisfied guests.
  • Explain how to maintain tables throughout a meal.
  • Discuss ways to sell after-dinner items.
  • Discuss ways to prepare takeout items.
  • Explain how to present guests checks and settle bills.
  • Outline the sequence of service for breakfast, lunch, and dinner.

Training is provided on-demand for employers.

For more information:

Call 870.864.7192
Email ce@southark.edu