Under general supervision, identify, troubleshoot and resolve problems encountered by campus-wide users of various servers, the mainframe, desktop systems, campus network Internet and other computer technology; provide technical support to end-users regarding computer hardware and software; install, and troubleshoot networking cabling systems; install configured network equipment; provides technical expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software and hardware; train users in various software applications and network-related procedures; provide work direction for student assistants; and perform related work as required.

SCOPE:

The Computer Technician analyzes computer- and network-related problems reported by end-users, diagnoses the most effective method to resolve the problem and implements the solution; installs, maintains, and troubleshoots the College’s Local Area Network (LAN), Wide Area Network (WAN), data communications, microcomputers and all peripheral equipment.

KEY DUTIES AND RESPONSIBILITIES:
Examples of key duties are interpreted as being descriptive and not restrictive in nature.

1. Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the Campus network, the Internet, the mainframe, PCs and Macintoshes and new computer technology.
2. Configures and installs Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
3. Trains end-users on the use and features of the various operating systems and applications on the various platforms.
4. Performs primary network system administration on network servers as needed.
5. Installs, certifies and troubleshoots campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software.
6. Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions; communicates with manager regarding unresolved problems.
7. Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.
8. Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions.
9. Works with Programmers to solve mainframe application problems to meet end-user computing needs.
10. Writes scripts and batch files as needed to enhance the function of the operating system.
11. Optimizes computer usage by researching and recommending enhancements to system capabilities and performance.
12. Enforces the College’s network security and installation procedures.

EMPLOYMENT STANDARDS ABILITY TO:

Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively; listen and communicate information to a wide variety of clients and vendors at all levels of skill; deliver customer support both in-person and over the phone in a professional manner; support the College’s objectives by training others in use of their computers and application; learn and provide support for the College’s network; learn and apply new technical knowledge quickly; communicate effectively with a diverse client base both verbally and in writing; work independently and as a member of a team; maintain cooperative work relationships; demonstrate sensitivity to, and respect for, a diverse population.

SPECIAL REQUIREMENTS: Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Must also be able to tolerate and work within confined spaces.